Home Member Services FAQs
FAQs
Applications
- I just submitted my REALTOR® application. How long until I can access my account?
- Please allow 2 business days to process your application.
- I submitted my REALTOR® application but I haven’t received my Paragon login information.
- If it’s been more than 2 business days and you filled out the MLS User application please give us a call at 608-240-2800, Press 2.
- I haven’t received information about my eKey.
- If it’s been more than 2 business days and you filled out the eKey application please give us a call at 608-240-2800, Press 3.
- How much am I going to have to pay in dues?
- Please click on the appropriate link to the dues schedule below. Note: Depending on the month you apply your dues will be prorated. Annual Billing for RASCW starts in October and Annual Billing for MLS & eKey starts in May.
- Dues Schedule 2025
- Dues Schedule 2026
- I paid dues in my application but I don’t have access to the MLS yet.
- If it’s been more than 2 business days and you filled out the MLS User application please give us a call at 608-240-2800, Press 2.
- Why has my application been delayed?
- Incorrect office information on application (i.e. missing address, incorrect name, etc.)
- Filled out incorrect application
- No letter of good standing (for Secondary REALTOR®/Designated REALTOR® applications only)
- Applied for MLS office without applying for Designated REALTOR® application
- Card payment declined or expired (fraud detection or card restrictions)
- Follow up needed on answers to application questions
Listings
- Do I need delayed documents?
- Yes. You can find the document here. Please send to listings@wisre.com at the time of listing the property in SCWMLS.
- Can I list a property secondary in another category?
- Please call the listings department for assistance at 608-240-2800, Press 1.
- Can I secondarily market my listing?
- Please call the listings department for assistance at 608-240-2800, Press 1.
- I have a listing in the MLS. The Days on Market (DOM) & Cumulative Days on Market (CDOM) are high. I would like to clear out those days to make them zero. Can I do that?
- The listing has to be off the Market for a full 31 days. It can be added on the 32nd day.
- I can’t add or maintain my own listing. How can I fix that?
- Please call the Membership Department for assistance at 608-240-2800, Press 4.
- How do I get credit for a sale where a buyer is outside the SCWMLS counties?
- Please call the listings department for assistance at 608-240-2800, Press 1.
Paragon
- I’m sending out a listing to my clients and an error message popped out that they have been opted out.
- Go to the home screen of Paragon and click the blue button “EMAIL OPT BACK IN”. Enter the client’s email and click subscribe.
- I’m having trouble logging in. I never received the email to reset my password.
- Make sure your login is your First Name (SPACE) Last Name with a capital letter for your first letter of your first name and a capital letter for the first letter of your last name.
- It will then send you a link via email.
- When I open up a new search the search criteria is blank.
- You will need to clear your cache. Please see here on how to clear your cache.
- How do I do reverse prospecting?
- Reverse prospecting is done under the Contacts icon.
- Once you have your list of listings click anywhere on the line to make it go green.
- Then click launch report.
- How do I set up someone on Autosearch?
- In order to do this you need a search that has been saved and a contact.
- Add a contact → Click Buyer Activity → Add Search → Add new saved Search → Put in the criteria → Save the search.
- Send the Welcome message to the client
Education
- I need help/training with Paragon
- I need help/training with Listings
Events
- What events are coming up?
Please email for additional questions:
